Group work is difficult when I am working with people that I
do not know. Given the short amount of time, it is hard to be comfortable and
familiar with everyone. However, I have discovered that sometimes, in the midst
of doing work or meetings, we may subconsciously understand each other’s
personality and work ethics. This leads to members naturally accommodating one
another.
However, frustration is norm in group work. I would pin down
this frustration to firstly, a breakdown in communication and secondly, a lack
of understanding on my part. Regarding the first point, my group meetings have
mostly been conducted online. As such, words can seem harsh when it is merely
written and not spoken. Admittedly, I tend to “sound” cold and harsh online if
I do not make the extra effort to use softer words. Considering that time is
precious, I would forgo niceties and cut the preamble to get to the point
during online discussions. However, in reality, I would be munching on a snack
or listening to music as I am engaged in the online discussion. So, if my
groupmate feels that I am being harsh towards him or her, well, that was unintentional.
Hence, this is one of the drawbacks of online meetings. It saves time at the
expense of potential communication breakdown.
For my second point, the lack of understanding comes from
imposing a high standard on other people. I can get frustrated over other
people’s work when it does not match up to my expectations. As a result, I
would end up redoing the work. This is not right of course. In group work, the
work has to match the group’s standards and not just one individual. I feel
this is therefore one of the most difficult issue of group work, that is
finding a common work standard that everyone is able to achieve.
Mixing different work personalities and ethics inevitably
makes the construction of such a standard seem impossible. Moreover, more
problems may even occur when a standard is established and people do not meet
this standard. However, I feel that it is important that a group discusses this
from the onset rather than wait until someone complains that the group has not
done enough for the project. Hence, although we may not have the time to get to
know each of our groupmates, we can still somehow get a grasp of the group
dynamics by having a discussion on the kind of work standard the group would
like to operate within.
In brief, no matter how many times we hear this, we must
appreciate that communication is the most important thing in group work. With
proper communication, a work standard can be agreed upon and thus ensure a
smooth sailing experience.
Hi Liyana did you mean this, "So, if my groupmate feels that I am being harsh towards him or her, well, that was intentional" or was it an oversight- you didn't mean it was your intention to be harsh:)) But I totally agree with you that good communication is essential in any team work situation.
ReplyDeleteHello Ms Radhika, thanks for pointing out the mistake! I've gone to edit it hahaha!
DeleteThis comment has been removed by the author.
ReplyDeleteHi Liyana. I feel that your first point regarding online communication is very important. Many individuals tend to make a mistake of communicating in such a straightforward manner to the point of being blunt, without realizing it!
ReplyDeleteI once had to mediate between 2 group members who were having a fight on Whatsapp. One of them was too straightforward in declining work allocation (he did have valid reasons, but it came off as over-defensive) while the other replied with "Too bad" even though she meant it as a joke. Unfortunately for her, the group member was one that could not take jokes and it eventually escalated into a 1h+ argument!
Many people tend to believe that they can express themselves more freely online, not knowing that if not done with people they know, it would result in a conflict of misunderstandings. Thus, I feel its better to communicate politely, especially in teams with unfamiliar people. However, we would also need to be assertive for work to be done.
It is difficult to balance politeness and assertiveness. Many might go into aggressive mode while trying to pull the team along, or submissive mode if they try too hard to avoid conflicts. Even if you can pull off assertive behaviour, your team mates may think you are bossy or manipulative if they do not have similar work ethics as you. I feel that all these is due to subjectivity of perception, which would vary from individual to individual. Thus, responsible and regular communication also plays a key role in bringing a consensus of how the team would work, which I think our classmates have presented in their blogs quite well.
I think that you've made many very good points about communication amongst team members and I suspect that your post is one of the few outstanding ones that Dr. Rhadika mentioned.
ReplyDeleteYou've managed to highlight many of the problems that the other groups have as well and I would like to give commendation to the point about how communications online seem cold and harsh. It lacks the ability to portray the emotions and implications that you wish to convey and that often leads to a communication breakdown. It is because of this that the need to be clear and concise about what you're trying to say is ever more important. As in Claudia's comment, it's not nice to have misunderstandings amongst team mates.
I suppose this is inevitable in the workplace because you will mainly be corresponding with your counterparts through email. I've experienced this during NS and many a times I get shock when I receive a call from the soldier on the other end. They usually sound very lively and friendly, and they just make me feel like giving them a hug. But their emails are usually so boring, impersonal or even nonchalant. For example, I would request for a particular vehicle on a particular date and sometimes they'll just reply, "Please send your indent request via the attached form. All indents not sent by tomorrow will not be entertained." or sometimes "The vehicles you requested are unavailable. Please check with other transportation nodes for assistance. Please note that indentations need to be made at least 7 working days beforehand."
So, I guess it's all about giving and taking? Having a better understanding about interpersonal communication itself is already half the battle won!
Thanks for your comments, Claudia and Jacob!
ReplyDeleteI think communicating via Whatsapp and Google Docs will pave the way to a time where we will be teleconferencing or skyping with our counterparts overseas. With these face-to-face technologies, perhaps communication breakdown can be minimized. But that just means I can't eat while I do an online discussion hahaha!